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Line 47: − + − ** RT ticket is automatically generated with a subject of the form: "<PayPal profile name> canceled automatic payments to you"+ − ** From the Customer email field in the RT ticket, look up the member profile: https://members.pumpingstationone.org/mm/people/+ − + − ** Compare the Membership start date from the member profile with the most recent PayPal transaction. Usually the day of the month should match, but sometimes the member is credited a few extra days when the onboarding process doesn't happen in a timely manner. If the member profile day is no greater than a week after the PayPal transaction day of the month, then use the member profile day. Otherwise use the PayPal transaction day. In general, the PayPal subscription day is a better indicator of when dues are due, than the member profile, Membership start date. − ** The membership is valid until the end of the current subscription month (calculated as one month after the last PayPal transaction date, and possibly a few days after that as determined in the previous step). − − * Member requests cancellation by email − * Suspended account more than 2 weeks overdue −
→Cancel Membership
=== Cancel Membership ===
=== Cancel Membership ===
* PayPal subscription canceled by member
* To cancel a membership on or after the MM/DD in the subject field has lapsed, go to the member site and change membership status to discontinued.
* Send the "Sorry to see you go!" email.
(Consider sending this once the cancellation from paypal is noted, with the end date, and then another that officially marks the last day.
** From the Profile ID field in the RT ticket, look up the PayPal subscription: PayPal -> Activity -> Profile ID (search by Email Address is the default search option, use the dropdown to set it to Profile ID)
*Close the ticket
** Modify the RT ticket Subject field (Basics tab of the RT ticket) and append " - MM/DD>" where MM/DD is the membership end date. Change the Status field to "deathrow" and click Save Changes.
[[Category:Admin]]
[[Category:Admin]]
[[Category:Board Procedures]]
[[Category:Board Procedures]]