Difference between revisions of "Freshdesk"
(Created page with "== Freshdesk == ===Description === Freshdesk is the cloud-based customer support software that handles customer support for Pumping Station: One. It is staffed by volunteer me...") |
|||
| Line 6: | Line 6: | ||
=== Where is it? URL=== | === Where is it? URL=== | ||
| − | Freshdesk for PS1 is located at [https://pumpingstationone.freshdesk.com/a/] | + | Freshdesk for PS1 is located at [https://pumpingstationone.freshdesk.com/a/ https://pumpingstationone.freshdesk.com/a/] |
== Who can be a volunteer staffer? === | == Who can be a volunteer staffer? === | ||
Revision as of 19:18, 4 December 2018
Freshdesk
Description
Freshdesk is the cloud-based customer support software that handles customer support for Pumping Station: One. It is staffed by volunteer members only.
Trouble Tickets
A 'trouble ticket' or 'ticket' or 'case' is one assigned a number and appears in a queue until a volunteer sees it and acts on it. The volunteer
Where is it? URL
Freshdesk for PS1 is located at https://pumpingstationone.freshdesk.com/a/
Who can be a volunteer staffer? =
Request access from the Board or by sending an email to [email protected]
How do trouble tickets/cases begin?
Any email going to [email protected] or [email protected] creates a trouble ticket. Therefore, if you already have a case open, you should continue to reply to the emails generated by Freshdesk rather than sending new emails to info@ or help#, which would generate additional trouble tickets and make resolving the issue much harder.