Freshdesk
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Freshdesk
Description
Freshdesk is the cloud-based customer support software that handles customer support for Pumping Station: One. It is staffed by volunteer members only.
Trouble Tickets
A 'trouble ticket' or 'ticket' or 'case' is one assigned a number and appears in a queue until a volunteer sees it and acts on it. The volunteer
Where is it? URL
Freshdesk for PS1 is located at [1]
Who can be a volunteer staffer? =
Request access from the Board or by sending an email to [email protected]
How do trouble tickets/cases begin?
Any email going to [email protected] or [email protected] creates a trouble ticket. Therefore, if you already have a case open, you should continue to reply to the emails generated by Freshdesk rather than sending new emails to info@ or help#, which would generate additional trouble tickets and make resolving the issue much harder.