Freshdesk

Freshdesk

Description

Freshdesk is the cloud-based customer support software that handles customer support for Pumping Station: One. It is staffed by volunteer members only.

Trouble Tickets

A 'trouble ticket' or 'ticket' or 'case' is one assigned a number and appears in a queue until a volunteer sees it and acts on it. The volunteer

Where is it? URL

Freshdesk for PS1 is located at https://pumpingstationone.freshdesk.com/a/

Who can be a volunteer staffer? =

Request access from the Board or by sending an email to [email protected]

How do trouble tickets/cases begin?

Any email going to [email protected] or [email protected] creates a trouble ticket. Therefore, if you already have a case open, you should continue to reply to the emails generated by Freshdesk rather than sending new emails to info@ or help@, which would generate additional trouble tickets and make resolving the issue much harder.