I like support and support tracking systems. I like working on RT sometimes.
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I like support and support tracking systems. I like working on RT sometimes.
=== Pre-dated history ===
=== Pre-dated history ===
Line 39:
Line 39:
* Added Scrip #20 to Facilities queue "notify AdminCC on queue change"
* Added Scrip #20 to Facilities queue "notify AdminCC on queue change"
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* Enabled MakeClicky option with custom handler for "ticket #XXXX". Referencing "ticket #XXXX" in the body of a ticket reply or comment will link the corresponding ticket, it unfortunately does not automatically link tickets referenced in this way via a "Referenced by" link.
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* Enabled MakeClicky option with custom handler for "ticket #XXXX". Referencing "ticket #XXXX" in the body of a ticket reply or comment will link the corresponding ticket, it unfortunately does not automatically link tickets referenced in this way via a "Referenced by" link.
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* Added mail aliases for points@ and [email protected]. You can direct mail to the appropriate queue using the appropriate address. There is also a forwarding account at [email protected] (more relays to come on @pumpingstationone.org, their time consuming to set up on the google side).
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* Added mail aliases for points@ and [email protected]. You can direct mail to the appropriate queue using the appropriate address. There is also a forwarding account at [email protected] (more relays to come on @pumpingstationone.org, their time consuming to set up on the google side).
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* Tickets with a non "0/" priority now automatically show up on the "Board Meeting" dashboard view. Set ticket priorities to anything to get them on the board meeting dashboard.
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* Tickets with a non "0/" priority now automatically show up on the "Board Meeting" dashboard view. Set ticket priorities to anything to get them on the board meeting dashboard.