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| Due to a bug in a email template, RT had not been sending out emails when a systems person replied to a ping. | | Due to a bug in a email template, RT had not been sending out emails when a systems person replied to a ping. |
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− | Potentially affected tickets:
| + | == Affected Requests == |
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− | https://rt.pumpingstationone.org/Search/Results.html?Format=%27%3Cb%3E%3Ca%20href%3D%22__WebPath__%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3A%23%27%2C%0A%27%3Cb%3E%3Ca%20href%3D%22__WebPath__%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3ASubject%27%2C%0AStatus%2C%0AQueueName%2C%0AOwner%2C%0APriority%2C%0A%27__NEWLINE__%27%2C%0A%27__NBSP__%27%2C%0A%27%3Csmall%3E__Requestors__%3C%2Fsmall%3E%27%2C%0A%27%3Csmall%3E__CreatedRelative__%3C%2Fsmall%3E%27%2C%0A%27%3Csmall%3E__ToldRelative__%3C%2Fsmall%3E%27%2C%0A%27%3Csmall%3E__LastUpdatedRelative__%3C%2Fsmall%3E%27%2C%0A%27%3Csmall%3E__TimeLeft__%3C%2Fsmall%3E%27&Order=ASC|ASC|ASC|ASC&OrderBy=id|||&Query=Queue%20!%3D%20%27Treasury%27%20AND%20Queue%20!%3D%20%27Member%20Payments%27%20AND%20id%20%3C%202222%20AND%20Status%20!%3D%20%27rejected%27%20AND%20id%20%3E%201719&RowsPerPage=50&SavedChartSearchId=new&SavedSearchId=new | + | Any request with a number >= 1720, and less than 2222 is likely to have been affected by this bug. |
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| + | * [https://rt.pumpingstationone.org/Search/Results.html?Format=%27%3Cb%3E%3Ca%20href%3D%22__WebPath__%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3A%23%27%2C%0A%27%3Cb%3E%3Ca%20href%3D%22__WebPath__%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3ASubject%27%2C%0AStatus%2C%0AQueueName%2C%0AOwner%2C%0APriority%2C%0A%27__NEWLINE__%27%2C%0A%27__NBSP__%27%2C%0A%27%3Csmall%3E__Requestors__%3C%2Fsmall%3E%27%2C%0A%27%3Csmall%3E__CreatedRelative__%3C%2Fsmall%3E%27%2C%0A%27%3Csmall%3E__ToldRelative__%3C%2Fsmall%3E%27%2C%0A%27%3Csmall%3E__LastUpdatedRelative__%3C%2Fsmall%3E%27%2C%0A%27%3Csmall%3E__TimeLeft__%3C%2Fsmall%3E%27&Order=ASC|ASC|ASC|ASC&OrderBy=id|||&Query=Queue%20!%3D%20%27Treasury%27%20AND%20Queue%20!%3D%20%27Member%20Payments%27%20AND%20id%20%3C%202222%20AND%20Status%20!%3D%20%27rejected%27%20AND%20id%20%3E%201719&RowsPerPage=50&SavedChartSearchId=new&SavedSearchId=new Potentially affected tickets] |
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| + | I'm leaving out requests that got sorted into Treasury or Member Payments, and requests that were flagged as rejected. |
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| + | == What Went Wrong == |
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| + | RT stopped being able to render the [https://rt.pumpingstationone.org/Admin/Global/Template.html?Queue=0&Template=11 Correspondence in HTML] template, which is used for several automatic actions involved in communicating with users of the system. |
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| + | The following RT Actions used the broken template: |
| + | * [https://rt.pumpingstationone.org/Admin/Scrips/Modify.html?id=2 On Comment Notify Other Recipients as Comment] |
| + | * [https://rt.pumpingstationone.org/Admin/Scrips/Modify.html?id=4 On Correspond Notify Other Recipients] |
| + | * [https://rt.pumpingstationone.org/Admin/Scrips/Modify.html?id=5 On Correspond Notify Requestors and Ccs] |
| + | * [https://rt.pumpingstationone.org/Admin/Scrips/Modify.html?id=9 On Create Notify Ccs] |
| + | * [https://rt.pumpingstationone.org/Admin/Scrips/Modify.html?id=10 On Create Notify Other Recipients] |
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| + | == The Repair == |
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| + | The affected actions have been configured to use a different template, the [https://rt.pumpingstationone.org/Admin/Global/Template.html?Queue=0&Template=10 Correspondence]. New replies are now leaving the system correctly. |
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| + | [[Category:RT]] |