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HP DesignJet T520 Large Format Color Printer (view source)
Revision as of 00:44, 5 June 2017
, 00:44, 5 June 2017→Troubleshooting
=Troubleshooting=
=Troubleshooting=
Some common issues that come up with this printer:
'''1. There are dark bands of ink in the image''' - This is most likely due to a misaligned print head and can be caused when the cartridges are replaced
'''1. There are dark bands of ink in the image''' - This is most likely due to a misaligned print head and can be caused when the cartridges are replaced
*'''Solution: Align the print head''' - On the printer touch screen press the wrench icon (upper right) > Printer Maintenance > Align print head. A patterend page will print and the printer will sense deviations in the print pattern and adjust the head.
*'''Solution: Align the print head''' - On the printer touch screen press the wrench icon (upper right) > Printer Maintenance > Align print head. A patterend page will print and the printer will sense deviations in the print pattern and adjust the head.
'''2. There are bands of white or partially colored areas''' - This is most likely due to the printer being left on for an extended period of time or the printer being turned off without being shutdown properly, by pressing the top power button.
'''2. There are bands of white or partially colored areas''' - This is most likely due to the printer being left on for an extended period of time or the printer being turned off without being shutdown properly, by pressing the top power button.
*'''Solution: Clean the print head''' - On the printer touch screen press the wrench icon (upper right) > Printer Maintenance > Clean print head. A few gradient bars will print where banding will be visible. There are 3 stages of print head cleaning (the printer will prompt you to go through the stages) printing a page in each stage, that can unclog jets most of the time. If after the 3 stages jets are still clogged, talk to the area host; the print head may need to be serviced or replaced.
*'''Solution: Clean the print head''' - On the printer touch screen press the wrench icon (upper right) > Printer Maintenance > Clean print head. A few gradient bars will print where banding will be visible. There are 3 stages of print head cleaning (the printer will prompt you to go through the stages) printing a page in each stage, that can unclog jets most of the time. If after the 3 stages jets are still clogged, talk to the area host; the print head may need to be serviced or replaced.
'''3. The print job isn't sending / I get errors on the printer touch screen''' - Symptoms vary
*'''Solution: Make sure you've selected the right driver and settings for your application''' - Using the HPGL driver for this printer is highly recommended, see driver installation notes below. Make sure that you're also setting the right paper size, paper type, and print quality. The printer does a bunch of checking automatically and gets pissy when what you're sending from the computer doesn't match what is set in the printer.
= Setting up the printer on your computer =
= Setting up the printer on your computer =