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From Pumping Station One
→RT SuperUser: filling stuff out
Get RT Superuser Access. The easiest way to do this is to add your domain user to the rtadmins group, and then relog in RT.
Get RT Superuser Access. The easiest way to do this is to add your domain user to the rtadmins group, and then relog in RT.
== Create the Queue ==
* go to Queues >> Create
* Go to Admin >> Queues >> Create
* Enter a name for your Queue.
* Enter a name for your Queue.
* By default, no one can see your queue. Adjust the permissions for the "Members" group.
* Save Changes
== Setting Permissions ==
* Go to Admin >> Queues >> Select >> "Your Queue" >> Group Rights >> Privileged
You are now editing permissions for "Privileged" (logged in) users.
* Select all rights under general rights
* Select all rights, except Delete tickets, under "Rights for Staff"
== Email ==
== Email ==
