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From Pumping Station One
Howto Create a RT Queue (view source)
Revision as of 07:30, 24 December 2014
, 07:30, 24 December 2014Robot: Cosmetic changes
== RT SuperUser ==
== RT SuperUser ==
Get RT Superuser Access. The easiest way to do this is to add your domain user to the rtadmins group, and then relog in RT.
Get RT Superuser Access. The easiest way to do this is to add your domain user to the rtadmins group, and then relog in RT.
== Create the Queue ==
* go to Queues >> Create
* Go to Admin >> Queues >> Create
* Enter a name for your Queue.
* Enter a name for your Queue.
* By default, no one can see your queue. Adjust the permissions for the "Members" group.
* Save Changes
== Setting Permissions ==
* Go to Admin >> Queues >> Select >> "Your Queue" >> Group Rights >> Privileged
You are now editing permissions for "Privileged" (logged in) users.
* Select all rights under general rights
* Select all rights, except Delete tickets, under "Rights for Staff"
== Email ==
== Email ==
* Set the outgoing address for the queue in the Queue Settings.
* Set the outgoing address for the queue in the Queue Settings.
For incomging EMail:
For incomging EMail:
* To route an email address @pumpingstationone.org, log into admin.google.com for the Pumpingstationone.org domain
* To route an email address @pumpingstationone.org, log into admin.google.com for the Pumpingstationone.org domain
** Add an alias to go to @rt.pumpingstationone.org, usually this is done by adding yet another alias to the info@ account.
** Add an alias to go to @rt.pumpingstationone.org, usually this is done by adding yet another alias to the info@ account.
[[Category:RT]]
