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== Suspension ==
== Suspension ==
* PayPal subscription suspended for non-payment (the subscription charge was unsuccessful) usually due to an expired or change in credit card number, but the member has not updated PayPal to use the new card. PayPal will generally send the suspension email about 10 days after the dues were to be collected.
** RT ticket is automatically generated with a subject of the form: "Automatic payments from <PayPal profile name> were suspended"
** Modify the RT ticket Subject field (Basics tab of the RT ticket) and append " - MM/DD>" where MM/DD is 7 days from the date of suspension. Change the Status field to "deathrow" and click Save Changes.
** From the Customer email field in the RT ticket, look up the member profile: https://members.pumpingstationone.org/mm/people/
** Set the Membership status field to: Suspended
** Send the member the suspended subscription email. Use the Email dropdown and select: Pumping Station: One Membership Payment Suspended
== Cancellation ==
* PayPal subscription canceled by member
** RT ticket is automatically generated with a subject of the form: "<PayPal profile name> canceled automatic payments to you"
** From the Customer email field in the RT ticket, look up the member profile: https://members.pumpingstationone.org/mm/people/
** From the Profile ID field in the RT ticket, look up the PayPal subscription: PayPal -> Activity -> Profile ID (search by Email Address is the default search option, use the dropdown to set it to Profile ID)
** Compare the Membership start date from the member profile with the most recent PayPal transaction. Usually the day of the month should match, but sometimes the member is credited a few extra days when the onboarding process doesn't happen in a timely manner. If the member profile day is no greater than a week after the PayPal transaction day of the month, then use the member profile day. Otherwise use the PayPal transaction day. In general, the PayPal subscription day is a better indicator of when dues are due, than the member profile, Membership start date.
** The membership is valid until the end of the current subscription month (calculated as one month after the last PayPal transaction date, and possibly a few days after that as determined in the previous step).
** Modify the RT ticket Subject field (Basics tab of the RT ticket) and append " - MM/DD>" where MM/DD is the membership end date. Change the Status field to "deathrow" and click Save Changes.
* Member requests cancellation by email
* Suspended account more than 2 weeks overdue
== Deathrow Processing ==
* Membership suspension tickets now due.
* Member cancellation tickets now due.
* PayPal subscription suspended for non-payment (the subscription charge was unsuccessful) usually due to an expired or change in credit card number, but the member has not updated PayPal to use the new card. PayPal will generally send the suspension email about 10 days after the dues were to be collected.
* PayPal subscription suspended for non-payment (the subscription charge was unsuccessful) usually due to an expired or change in credit card number, but the member has not updated PayPal to use the new card. PayPal will generally send the suspension email about 10 days after the dues were to be collected.
** RT ticket is automatically generated with a subject of the form: "Automatic payments from <PayPal profile name> were suspended"
** RT ticket is automatically generated with a subject of the form: "Automatic payments from <PayPal profile name> were suspended"