Changes

== Onboarding ==

== Onboarding ==

=== Process New Member ticket ===

=== Create New Member ===

* RT ticket generated automatically when a new member signs up through the website.  Occasionally a member comes to us in person and signs up, typically to pay by cash and in that case, we don't really have the best system in place to manage that ongoing subscription.

* RT ticket generated automatically when a new member signs up through the website.  Occasionally a member comes to us in person and signs up, typically to pay by cash and in that case, we don't really have the best system in place to manage that ongoing subscription.

* Search the member site for an existing profile using '''both''' the PayPal email address and the name found in the RT ticket.  Doing both searches is important as someone may have changed their name, for example in the case of marriage.  The PayPal payment email might also have changed and in this case, the RT ticket that is generated appears otherwise indistinguishable from a new subscription.  Additionally, if a PayPal subscription becomes suspended, given our current PayPal product, it appears that we can reactivate the profile, but that is not the case.  Only with PayPal Pro can we manipulate (other than cancel) the member's PayPal subscription.  If the member follows the procedure outlined in the suspended subscription email, then they will create a new subscription.  In this case, we need to both reactivate the original member profile, and resolve the suspended RT ticket sitting in the deathrow queue.

* Search the member site for an existing profile using '''both''' the PayPal email address and the name found in the RT ticket.  Doing both searches is important as someone may have changed their name, for example in the case of marriage.  The PayPal payment email might also have changed and in this case, the RT ticket that is generated appears otherwise indistinguishable from a new subscription.  Additionally, if a PayPal subscription becomes suspended, given our current PayPal product, it appears that we can reactivate the profile, but that is not the case.  Only with PayPal Pro can we manipulate (other than cancel) the member's PayPal subscription.  If the member follows the procedure outlined in the suspended subscription email, then they will create a new subscription.  In this case, we need to both reactivate the original member profile, and resolve the suspended RT ticket sitting in the deathrow queue.

* Mark the ticket resolved, no need to move it to any other queues

* Mark the ticket resolved, no need to move it to any other queues

== Issue Suspension Notification ==

== Suspension ==

=== Initiate Suspension ===

* PayPal subscription suspended for non-payment (the subscription charge was unsuccessful) usually due to an expired or change in credit card number, but the member has not updated PayPal to use the new card.  PayPal will generally send the suspension email about 10 days after the dues were to be collected.

* PayPal subscription suspended for non-payment (the subscription charge was unsuccessful) usually due to an expired or change in credit card number, but the member has not updated PayPal to use the new card.  PayPal will generally send the suspension email about 10 days after the dues were to be collected.

** RT ticket is automatically generated with a subject of the form: "Automatic payments from <PayPal profile name> were suspended"

** RT ticket is automatically generated with a subject of the form: "Automatic payments from <PayPal profile name> were suspended"