Changes

* An RT ticket is generated automatically when a new member signs up through the website. This will be in the form of an email from PayPal with subject line "'You have a new automatic payment profile for XXX'"

* An RT ticket is generated automatically when a new member signs up through the website. This will be in the form of an email from PayPal with subject line "'You have a new automatic payment profile for XXX'"

** Occasionally a member comes to us in person and signs up, typically to pay by cash and in that case, we don't really have the best system in place to manage due dates of the ongoing subscription.

** Occasionally a member comes to us in person and signs up, typically to pay by cash and in that case, we don't really have the best system in place to manage due dates of the ongoing subscription.

* Assign yourself as the owner of the RT ticket. see: [[RT_Procedures#Set_the_owner_and_queue_for_a_ticket]]

* Assign yourself as the owner of the RT ticket. see: [[RT Procedures#Set the owner and queue for a ticket]]

* Search the [https://members.pumpingstationone.org/mm/people/ member site]  for an existing profile using '''both''' the PayPal email address and the name found in the RT ticket.   

* Search the [https://members.pumpingstationone.org/mm/people/ member site]  for an existing profile using '''both''' the PayPal email address and the name found in the RT ticket.   

** Doing both searches is important as someone may have changed their name, for example in the case of marriage.  The PayPal payment email might also have changed and in this case, the RT ticket that is generated appears otherwise indistinguishable from a new subscription.   

** Doing both searches is important as someone may have changed their name, for example in the case of marriage.  The PayPal payment email might also have changed and in this case, the RT ticket that is generated appears otherwise indistinguishable from a new subscription.