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use open status
== Follow RT Procedures ==
== Follow RT Procedures ==
Assign yourself as the owner of the RT ticket. see: [[RT Procedures#Set the owner and queue for a ticket]]
* Assign yourself as the owner of the RT ticket. see: [[RT Procedures#Set the owner and queue for a ticket]]
* Change the ticket status to "open".
== Onboarding ==
== Onboarding ==