31
edits
Changes
From Pumping Station One
Added Warning Box
{{mbox |type=warning |text=RT was phased out in 2018 and was replaced by [[IT_Infrastructure#Active_PS1_Domains.2FSub|FreshDesk]]. }}
This is the footer we attach to some RT emails
<pre>
<pre>
{$Transaction->CreatedAsString}: Request {$Ticket->id} was acted upon.
========= PS:One Ping =========
{$Transaction->CreatedAsString}: [PS:One Ping #{$Ticket->id}] was acted upon.
Transaction: {$Transaction->Description}
Queue: {$Ticket->QueueObj->Name}
Subject: {$Transaction->Subject || $Ticket->Subject || "(No subject given)"}
Owner: {$Ticket->OwnerObj->Name}
Requestors: {$Ticket->RequestorAddresses}
Status: {$Ticket->Status}
Ping URL: {RT->Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id}
</pre>
</pre>
