Difference between revisions of "RT Templates"
Jump to navigation
Jump to search
m (Robot: Cosmetic changes) |
Jackhholmes (talk | contribs) (Added Warning Box) |
||
| Line 1: | Line 1: | ||
| + | {{mbox |type=warning |text=RT was phased out in 2018 and was replaced by [[IT_Infrastructure#Active_PS1_Domains.2FSub|FreshDesk]]. }} | ||
| + | |||
| + | |||
This is the footer we attach to some RT emails | This is the footer we attach to some RT emails | ||
Latest revision as of 22:48, 15 June 2020
 | RT was phased out in 2018 and was replaced by FreshDesk. |
This is the footer we attach to some RT emails
========= PS:One Ping =========
{$Transaction->CreatedAsString}: [PS:One Ping #{$Ticket->id}] was acted upon.
Transaction: {$Transaction->Description}
Queue: {$Ticket->QueueObj->Name}
Subject: {$Transaction->Subject || $Ticket->Subject || "(No subject given)"}
Owner: {$Ticket->OwnerObj->Name}
Requestors: {$Ticket->RequestorAddresses}
Status: {$Ticket->Status}
Ping URL: {RT->Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id}