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Created page with "== Freshdesk == ===Description === Freshdesk is the cloud-based customer support software that handles customer support for Pumping Station: One. It is staffed by volunteer me..."
== Freshdesk ==
===Description ===
Freshdesk is the cloud-based customer support software that handles customer support for Pumping Station: One. It is staffed by volunteer members only.
===Trouble Tickets===
A 'trouble ticket' or 'ticket' or 'case' is one assigned a number and appears in a queue until a volunteer sees it and acts on it. The volunteer
=== Where is it? URL===
Freshdesk for PS1 is located at [https://pumpingstationone.freshdesk.com/a/]
== Who can be a volunteer staffer? ===
Request access from the Board or by sending an email to [email protected]
=== How do trouble tickets/cases begin? ===
Any email going to [email protected] or [email protected] creates a trouble ticket. Therefore, if you already have a case open, you should continue to reply to the emails generated by Freshdesk rather than sending new emails to info@ or help#, which would generate additional trouble tickets and make resolving the issue much harder.
===Description ===
Freshdesk is the cloud-based customer support software that handles customer support for Pumping Station: One. It is staffed by volunteer members only.
===Trouble Tickets===
A 'trouble ticket' or 'ticket' or 'case' is one assigned a number and appears in a queue until a volunteer sees it and acts on it. The volunteer
=== Where is it? URL===
Freshdesk for PS1 is located at [https://pumpingstationone.freshdesk.com/a/]
== Who can be a volunteer staffer? ===
Request access from the Board or by sending an email to [email protected]
=== How do trouble tickets/cases begin? ===
Any email going to [email protected] or [email protected] creates a trouble ticket. Therefore, if you already have a case open, you should continue to reply to the emails generated by Freshdesk rather than sending new emails to info@ or help#, which would generate additional trouble tickets and make resolving the issue much harder.
