Changes

=== How do trouble tickets/cases begin? ===

=== How do trouble tickets/cases begin? ===

Any email going to [email protected] or [email protected] creates a trouble ticket. Therefore, if you already have a case open, you should continue to reply to the emails generated by Freshdesk rather than sending new emails to info@ or help#, which would generate additional trouble tickets and make resolving the issue much harder.

Any email going to [email protected] or [email protected] creates a trouble ticket. Therefore, if you already have a case open, you should continue to reply to the emails generated by Freshdesk rather than sending new emails to info@ or help@, which would generate additional trouble tickets and make resolving the issue much harder.