Difference between revisions of "PS:One ping not sending emails"
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Due to a bug in a email template, RT had not been sending out emails when a systems person replied to a ping. | Due to a bug in a email template, RT had not been sending out emails when a systems person replied to a ping. | ||
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| + | == Affected Tickets == | ||
* [https://rt.pumpingstationone.org/Search/Results.html?Format=%27%3Cb%3E%3Ca%20href%3D%22__WebPath__%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3A%23%27%2C%0A%27%3Cb%3E%3Ca%20href%3D%22__WebPath__%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3ASubject%27%2C%0AStatus%2C%0AQueueName%2C%0AOwner%2C%0APriority%2C%0A%27__NEWLINE__%27%2C%0A%27__NBSP__%27%2C%0A%27%3Csmall%3E__Requestors__%3C%2Fsmall%3E%27%2C%0A%27%3Csmall%3E__CreatedRelative__%3C%2Fsmall%3E%27%2C%0A%27%3Csmall%3E__ToldRelative__%3C%2Fsmall%3E%27%2C%0A%27%3Csmall%3E__LastUpdatedRelative__%3C%2Fsmall%3E%27%2C%0A%27%3Csmall%3E__TimeLeft__%3C%2Fsmall%3E%27&Order=ASC|ASC|ASC|ASC&OrderBy=id|||&Query=Queue%20!%3D%20%27Treasury%27%20AND%20Queue%20!%3D%20%27Member%20Payments%27%20AND%20id%20%3C%202222%20AND%20Status%20!%3D%20%27rejected%27%20AND%20id%20%3E%201719&RowsPerPage=50&SavedChartSearchId=new&SavedSearchId=new Potentially affected tickets] | * [https://rt.pumpingstationone.org/Search/Results.html?Format=%27%3Cb%3E%3Ca%20href%3D%22__WebPath__%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3A%23%27%2C%0A%27%3Cb%3E%3Ca%20href%3D%22__WebPath__%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3ASubject%27%2C%0AStatus%2C%0AQueueName%2C%0AOwner%2C%0APriority%2C%0A%27__NEWLINE__%27%2C%0A%27__NBSP__%27%2C%0A%27%3Csmall%3E__Requestors__%3C%2Fsmall%3E%27%2C%0A%27%3Csmall%3E__CreatedRelative__%3C%2Fsmall%3E%27%2C%0A%27%3Csmall%3E__ToldRelative__%3C%2Fsmall%3E%27%2C%0A%27%3Csmall%3E__LastUpdatedRelative__%3C%2Fsmall%3E%27%2C%0A%27%3Csmall%3E__TimeLeft__%3C%2Fsmall%3E%27&Order=ASC|ASC|ASC|ASC&OrderBy=id|||&Query=Queue%20!%3D%20%27Treasury%27%20AND%20Queue%20!%3D%20%27Member%20Payments%27%20AND%20id%20%3C%202222%20AND%20Status%20!%3D%20%27rejected%27%20AND%20id%20%3E%201719&RowsPerPage=50&SavedChartSearchId=new&SavedSearchId=new Potentially affected tickets] | ||
| + | |||
| + | |||
| + | == What went Wrong == | ||
| + | |||
| + | RT stopped being able to render the [https://rt.pumpingstationone.org/Admin/Global/Template.html?Queue=0&Template=11 Correspondence in HTML] template, which is used for several automatic actions involved in communicating with users of the system. | ||
| + | |||
| + | The following RT Actions used the broken template: | ||
| + | * [https://rt.pumpingstationone.org/Admin/Scrips/Modify.html?id=2 On Comment Notify Other Recipients as Comment] | ||
| + | * [https://rt.pumpingstationone.org/Admin/Scrips/Modify.html?id=4 On Correspond Notify Other Recipients] | ||
| + | * [https://rt.pumpingstationone.org/Admin/Scrips/Modify.html?id=5 On Correspond Notify Requestors and Ccs] | ||
| + | * [https://rt.pumpingstationone.org/Admin/Scrips/Modify.html?id=9 On Create Notify Ccs] | ||
| + | * [https://rt.pumpingstationone.org/Admin/Scrips/Modify.html?id=10 On Create Notify Other Recipients] | ||
Revision as of 23:32, 21 February 2015
Due to a bug in a email template, RT had not been sending out emails when a systems person replied to a ping.
Affected Tickets
What went Wrong
RT stopped being able to render the Correspondence in HTML template, which is used for several automatic actions involved in communicating with users of the system.
The following RT Actions used the broken template: