PS:One ping not sending emails

Due to a bug in a email template, RT had not been sending out emails when a systems person replied to a ping.

Affected Tickets

• Potentially affected tickets

What Went Wrong

RT stopped being able to render the Correspondence in HTML template, which is used for several automatic actions involved in communicating with users of the system.

The following RT Actions used the broken template:

• On Comment Notify Other Recipients as Comment
• On Correspond Notify Other Recipients
• On Correspond Notify Requestors and Ccs
• On Create Notify Ccs
• On Create Notify Other Recipients