Difference between revisions of "RT Templates"
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| Line 3: | Line 3: | ||
<pre> | <pre> | ||
| − | {$Transaction->CreatedAsString}: | + | |
| − | + | ========= PS:One Ping ========= | |
| − | + | {$Transaction->CreatedAsString}: PS:One Ping {$Ticket->id} was acted upon. | |
| − | + | Transaction: {$Transaction->Description} | |
| − | + | Queue: {$Ticket->QueueObj->Name} | |
| − | + | Subject: {$Transaction->Subject || $Ticket->Subject || "(No subject given)"} | |
| − | + | Owner: {$Ticket->OwnerObj->Name} | |
| − | + | Requestors: {$Ticket->RequestorAddresses} | |
| + | Status: {$Ticket->Status} | ||
| + | Ticket <URL: {RT->Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id} > | ||
</pre> | </pre> | ||
Revision as of 22:06, 7 December 2014
I'd like to create a standard header or footer on RT tickets.
========= PS:One Ping =========
{$Transaction->CreatedAsString}: PS:One Ping {$Ticket->id} was acted upon.
Transaction: {$Transaction->Description}
Queue: {$Ticket->QueueObj->Name}
Subject: {$Transaction->Subject || $Ticket->Subject || "(No subject given)"}
Owner: {$Ticket->OwnerObj->Name}
Requestors: {$Ticket->RequestorAddresses}
Status: {$Ticket->Status}
Ticket <URL: {RT->Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id} >