Difference between revisions of "RT Templates"
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| Line 5: | Line 5: | ||
========= PS:One Ping ========= | ========= PS:One Ping ========= | ||
| − | {$Transaction->CreatedAsString}: PS:One Ping {$Ticket->id} was acted upon. | + | {$Transaction->CreatedAsString}: [PS:One Ping #{$Ticket->id}] was acted upon. |
Transaction: {$Transaction->Description} | Transaction: {$Transaction->Description} | ||
Queue: {$Ticket->QueueObj->Name} | Queue: {$Ticket->QueueObj->Name} | ||
Revision as of 22:07, 7 December 2014
I'd like to create a standard header or footer on RT tickets.
========= PS:One Ping =========
{$Transaction->CreatedAsString}: [PS:One Ping #{$Ticket->id}] was acted upon.
Transaction: {$Transaction->Description}
Queue: {$Ticket->QueueObj->Name}
Subject: {$Transaction->Subject || $Ticket->Subject || "(No subject given)"}
Owner: {$Ticket->OwnerObj->Name}
Requestors: {$Ticket->RequestorAddresses}
Status: {$Ticket->Status}
Ticket <URL: {RT->Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id} >