We use [https://rt.pumpingstationone.org/ RT] for tracking tasks. Emails from info, money, ...? get forwarded to RT and placed in to RT categories such as Member Payments, Treasury, General, etc. During board meetings, part of the meeting is dedicated to RT triage to adjudicate and assign tasks.
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RTs can have attachments, comments, email replies, and statue changes. It is good to record status updates in tickets so that there is no bottleneck in case someone else needs to pick up the ticket, or has a question.