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→Google Groups/Mailing Lists
== Google Groups/Mailing Lists ==
== Google Groups/Mailing Lists ==
We have two main mailing lists that our members use to interact with each other online. The [[https://groups.google.com/forum/#!forum/pumping-station-one-public public list]] and the [[https://groups.google.com/forum/#!forum/pumping-station-one private list]]. All board members should at least get the '''Manager''' role to be able to do moderation and to approve join requests and such. During orientation, new board members will need to be shown the interface for managing membership of these lists and how to approve posts to the public list. They should also be given some rough guidelines on what to approve or not approve on the public list. Generally anyone can post to it (member or not) and we'll only block them from posting if their message is obvious spam.
We have two main mailing lists that our members use to interact with each other online. The [[https://groups.google.com/forum/#!forum/pumping-station-one-public public list]] and the [[https://groups.google.com/forum/#!forum/pumping-station-one private list]]. All board members should at least get the '''Manager''' role to be able to do moderation and to approve join requests and such. During orientation, new board members will need to be shown the interface for managing membership of these lists and how to approve posts to the public list. They should also be given some rough guidelines on what to approve or not approve on the public list. Generally anyone can post to it (member or not) and we'll only block them from posting if their message is obvious spam.
* Moderating a member: Occasionally there is a need to require moderation for a member for some period of time and follows this process:
** 3 Board Members form a moderation group
** Moderated posts are emailed to the members of the moderation group and optionally, to the rest of the board
** Any moderators can approve a post, without consulting other moderators, if the content of the post is respectful
** For all other posts, if 2 moderators agree to ban the post, then that post is discarded and Google Groups sends an email to the member indicating a rejected post
** Members under moderation can make reasonable requests to the board (email to directors -at- pumpingstationone -dot- org) to understand why a post was rejected
** The service level agreement on response time for making a moderation decision on pending posts is 95% in 48 hours, however the moderators will strive to keep the timeframe below 24 hours to help maintain the flow of discussion
** The moderation group may, by unanimous agreement, initiate a change in member moderation status by setting a board agenda item to reevaluate the member for a change in moderation status of the member
== Bank account ==
== Bank account ==