RTs can have attachments, comments, email replies, and statue changes. It is good to record status updates in tickets so that there is no bottleneck in case someone else needs to pick up the ticket, or has a question. | RTs can have attachments, comments, email replies, and statue changes. It is good to record status updates in tickets so that there is no bottleneck in case someone else needs to pick up the ticket, or has a question. |