Difference between revisions of "RT Templates"
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(Created page with " <code> {$Transaction->CreatedAsString}: Request {$Ticket->id} was acted upon. Transaction: {$Transaction->Description} Queue: {$Ticket->QueueObj->Name} Subject:...") |
Jackhholmes (talk | contribs) (Added Warning Box) |
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| + | {{mbox |type=warning |text=RT was phased out in 2018 and was replaced by [[IT_Infrastructure#Active_PS1_Domains.2FSub|FreshDesk]]. }} | ||
| − | < | + | This is the footer we attach to some RT emails |
| − | {$Transaction->CreatedAsString}: | + | |
| − | + | <pre> | |
| − | + | ||
| − | + | ========= PS:One Ping ========= | |
| − | + | {$Transaction->CreatedAsString}: [PS:One Ping #{$Ticket->id}] was acted upon. | |
| − | + | Transaction: {$Transaction->Description} | |
| − | + | Queue: {$Ticket->QueueObj->Name} | |
| − | + | Subject: {$Transaction->Subject || $Ticket->Subject || "(No subject given)"} | |
| − | </ | + | Owner: {$Ticket->OwnerObj->Name} |
| + | Requestors: {$Ticket->RequestorAddresses} | ||
| + | Status: {$Ticket->Status} | ||
| + | Ping URL: {RT->Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id} | ||
| + | </pre> | ||
Latest revision as of 22:48, 15 June 2020
 | RT was phased out in 2018 and was replaced by FreshDesk. |
This is the footer we attach to some RT emails
========= PS:One Ping =========
{$Transaction->CreatedAsString}: [PS:One Ping #{$Ticket->id}] was acted upon.
Transaction: {$Transaction->Description}
Queue: {$Ticket->QueueObj->Name}
Subject: {$Transaction->Subject || $Ticket->Subject || "(No subject given)"}
Owner: {$Ticket->OwnerObj->Name}
Requestors: {$Ticket->RequestorAddresses}
Status: {$Ticket->Status}
Ping URL: {RT->Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id}