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From Pumping Station One
→Task Management
== Task Management ==
== Task Management ==
We use [https://rt.pumpingstationone.org/ RT] for tracking tasks. Emails from info, money, ...? get forwarded to RT and placed in to RT categories such as Member Payments, Treasury, General, etc. During board meetings, part of the meeting is dedicated to RT triage to adjudicate and assign tasks.
We use [https://rt.pumpingstationone.org/ RT] for tracking tasks. Emails from info@ and money@ get forwarded to RT and placed in RT categories such as Member Payments, Treasury, General, etc. During board meetings, part of the meeting was historically dedicated to RT triage to adjudicate and assign tasks, but we're trying to handle more of this outside of meetings.
RTs can have attachments, comments, email replies, and statue changes. It is good to record status updates in tickets so that there is no bottleneck in case someone else needs to pick up the ticket, or has a question.
RTs can have attachments, comments, email replies, and statue changes. It is good to record status updates in tickets so that there is no bottleneck in case someone else needs to pick up the ticket, or has a question.
[[RT Management]] documents RT basics as well as how to handle the most common RT tickets (general questions, new members, paypal cancellations, member points, etc.)
== Meetings ==
== Meetings ==
